High Court Enforcement Manager

High Court Enforcement Manager


Leaders in the debt recovery enforcement sector, our client has been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

Role Purpose

The High Court Enforcement Manager will take responsibility for assisting the High Court Officer with High Court Operations, also act as an Enforcement Training specialist and be part of the Enforcement Department Management Team.

The role requires excellent leadership skills to motivate and manage field agents and meet the expectations of the department’s compliance, collection rates, business, and client expectations.

Key Accountabilities and Main Responsibilities

  • Assist the Group Head of Enforcement Services with the daily running of High Court Enforcement model and Enforcement Agent training and development, meeting all operational Enforcement Agent requirements, maintaining a fluid workflow and a consistent approach to always ensuring the department and its agents are efficient, effective, and productive.
  • Work closely with the High Court Enforcement Officer to develop strategy of the High Court Enforcement model. Regular 1-2-1 meetings with the High Court Enforcement Officer to assist them with all requirements.
  • Drive performance within the Enforcement department, supporting teams of Enforcement Agents, meeting or exceeding expected collection targets and resolving issues which may get in the way of achieving this objective. Support new departmental initiatives to drive performance across the board and for specific clients.
  • Responsible for Enforcement Agent training including delivery of training, managing trainee Enforcement Agents, and ensuring successful completion of probationary periods.
  • Supporting the learning and development department on the structure and strategy of inductions for Enforcement Agents and all Enforcement Agent training modules.
  • Working closely with the recruitment department, to drive successful recruitment of Enforcement Agents via the recruitment process.
  • Able to identify Enforcement Agent behaviours, from daily interaction and close connection with team members as well as different data sources, adopting a proactive approach to constantly develop each colleague within the teams, whilst working with the Group Head of Enforcement Services to develop strategies for improving performance both at a team and departmental level.
  • Undertake regular performance management support for Enforcement Agents, ensuring the meetings are proactive, productive, and positive with colleagues feeling motivated to perform at their best and realise their potential. Accompany agents In the field to provide support, coaching and mentoring.
  • Responsible for reporting data for the Hight Court Enforcement model and Enforcement Agent Training structure, to ensure we are accurately reporting on all aspects of these areas their performance.
  • Maintain professional and effective relationships with other functions of the business to utilise their expertise and ensure the department is always working collectively and collaboratively to achieve targets and ensure compliance with ethical standards, company policy and procedure.
  • Report safeguarding concerns with the safeguarding team and escalating to the principal safeguarding officers if immediate response is required.
  • Provide High Court Enforcement training to all Enforcement Agents within the group and ensure all training is always up to date and compliant.
  • Monitoring of compliance and quality of all High Court Enforcement cases, ensuring regular audits take place to drive consistency within the model.
  • Assist the compliance department when complaints are received against Enforcement Agents, ensuring the investigation / disciplinary procedure is followed correctly working with Human Resources department to facilitate this process and any resulting actions.
  • Responsible for authorising, administering, and reviewing levels of sickness, absenteeism & holiday, maintaining accurate records of absences and adopting an approach to support agents, stay connected and ensure department absence levels remain as low as possible.
  • Oversee the administrative duties relating to enforcement paperwork, reporting lines and audit requirements for the department: GDPR, ISO standards, FORS, CIVEA requirements and other requirements which must always remain compliant.
  • Maintain an up-to-date knowledge of Enforcement legislation, company policy and procedure, escalating if further guidance is required.
  • Assist other areas of the department as required, including employed, self- employed enforcement agents, special operations, projects, deputizing, compliance, technical support, recruitment, onboarding, training, and development.
  • Assist the Group Head of Enforcement Service with any other duties within the remit of the Enforcement Agent Department as required.
  • Minimum 3 years’ experience of High Court management / strategy is essential for this position.
  • Full time: 42hrs per week
  • Weekend Shifts– You are required to work one day at a weekend per month. The shifts will include a morning shift of 6am to 2.30pm or an afternoon shift of 1.15pm to 9.45pm. This day is included in your hours of work above.
  • Competitive Salary
  • 5k Vehicle allowance or company vehicle
  • Pension contribution as company standard
  • Holiday entitlement – Holiday year begins on 1stApril and ends on 31st March each year, during which you will receive a paid holiday entitlement of 23 days (plus service years) plus any UK public holidays.
  • Enforcement Job, Enforcement in Recruitment, High Court Enforcement, Bailiffs Jobs


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