Dear Sir/Madam

I have broad Collections and Debt management experience covering operational, strategy and project delivery roles gained over the last 20 years.

Core knowledge and experience covers;

  • Collections Strategy and Operational Management (insource, outsource and litigation)
  • Meter reading operational leadership (direct labour and 3rd party management)
  • Budget management and control (Opex and Capex)
  • Bad debt models and working closely with Finance business partners
  • Developing collections models (cost effectiveness) and management scorecards
  • End to end commercial contract management (including renewals and performance issues)
  • Project delivery including Agile methodology (Product Owner for Collections and Care)
  • Implementing change from working practices to departmental re-organisations
  • Managing large teams, including multi site operations
  • Working with Water and various sub groups (research etc)
  • Considerable experience of operating in highly regulated organisations

I would be happy to discuss my experience in more detail.


Yours faithfully

Russell Mackuin