DCS Credit Management Recruitment and Training, a training Service to all Credit Professionals, which range from one-day workshops covering the whole of the Credit Control spectrum at all levels, through to individual courses for Credit Professionals to hold the vocational qualifications with the Credit Sector.

To enquire about any of our courses (see right) or any courses you need to be designed to your specification please complete the enquiry form at the bottom of this page, email our training dept.

training@creditpro.co.uk or contact our consultants on 01656 663 930

Credit Training Service available to all Credit Professionals, which range from one-day workshops through to individual courses for Credit Professionals.

Soft Skills Training www.yourtrainingbank.co.uk
Telephone no : 01273 962111
Email: info@yourtrainingbank.co.uk

Soft Skills Training www.yourtrainingbank.co.uk

Question about training?

Collection Training Courses in Consumer 2021

  • Telephone techniques in consumer collections dealing vulnerable customers (COVID 19)
  • Advanced telephone techniques part 2
  • Developing a positive working environment within the collection floor
  • Sales in Collections
  • Judgement and decision-making skills within Collections

Export Training Courses – Trading within the EU 2021

  • Introduction to Export Credit & Collections
  • Export Procedures & Documentation
  • Export Credit Management & Collections – supplying to the EU – after Brexit
  • Enforcing Payment Overseas

Credit Insurance Training Courses 2021

  • Working with Credit Insurance
  • The market – insurers, industry leaders and policy types they offer
  • The types of policy and what types of company they’re best suited for Effective broking in the credit insurance market Acronyms, language and meanings within the market, from enquiry to on-risk confirmation – the process

Credit Risk & Commercial Courses 2021

Hour Webinars:

  • Boost your Collection rate
  • Skills for collectors
  • Credit Control made Easy
  • New to collection tips & hints
  • Risk Assessment – Prt 1, step by step guide
  • Risk Assessment – Prt 2, understanding what the numbers tell you
  • Negotiation and Influencing payment

Legal Proceedings Training Courses 2021

  • Contractual obligations and disputes
  • Legal Proceedings
  • Enforcement of Judgments
  • Cross Border Proceedings
  • Insolvency Proceedings

Collection Manager Soft skills Training Courses

  • Communication skills (positive language and rapport building)
  • Delivering fair customer outcomes, (focussing on aligning an approach with TCF)
  • Listening Skills
  • Asking the right Questions
  • Negotiating Skills – within the boundaries the specific business wants us to work
  • Objection Handling
  • Vulnerability, spotting and handling it…linking it into mental health issues
  • Resilience and Assertiveness
  • Managing Conflict
  • Handling Difficult Conversations
  • Motivating Your Team
  • Judgement and decision-making skills
  • Coaching in Collections
  • Sales in Collections
  • Customer Services
  • Conflict Resolution
  • Managing Stress
  • Time Management